Returns & Refund Policy

EXCHANGE/ REFUND AND RETURN POLICY

 

 

Exchange, Refund, and Return Policy

Cancellation or Modification

  • You may cancel or modify your order within 24 hours of placing it.
  • Once your order enters the printing process or exceeds the 24-hour window, cancellations or modifications cannot be accepted.

30-Day Return, Refund, and Exchange Policy
We offer a 30-day window from the date of delivery for returns, refunds, or exchanges if your item does not meet the description or arrives with issues.

Eligibility for Return or Exchange:

  • Item must be unused, in its original condition, and in the original packaging.
  • Proof of purchase is required (e.g., receipt, images of the product, packaging, and proof of delivery).
  • Applies to full-price purchases only.
  • Items can only be exchanged for products of the same price.

Non-Returnable Cases:

  • Sale or discounted items.
  • Items beyond the 30-day return window.

Shipping for Returns:

  • Customers are responsible for return shipping costs.
  • Shipping fees are non-refundable.
  • For items valued over $75, we recommend using a trackable shipping method or purchasing shipping insurance.

Process for Returns, Refunds, and Exchanges:

  1. Submit a Request:

    • Email us at support@customizaholic.com using the email associated with your order.
    • Include your order number, description of the issue, and evidence such as photos or an unboxing video.

  2. Approval:

    • We will review your request and notify you of approval or rejection within 3 business days.

  3. Return Instructions:

    • If approved, ship the item back to our warehouse:
      14997 SW Tualatin-Sherwood Rd #107 Sherwood, OR 97140-7124
    • Ensure the item is in its original packaging with all tags attached.

  4. Replacement or Refund:

    • Approved exchanges will be processed immediately after confirmation.
    • Refunds (if applicable) will be processed within 14 days of receiving and inspecting the returned item.

Damaged or Defective Items

  • If you receive a damaged or faulty item, there is no need to return it.
  • Please email us with photos showing the damage.
  • Once verified, we will send a free replacement.

Refunds

  • Refunds are issued via the original payment method within 14 days of approval.
  • If the item is out of stock, a full refund (including shipping fees) will be provided.

Additional Notes

  • Returns must be postmarked within 30 days of delivery.
  • No returns or exchanges after 30 days.